Responsible Gaming at ag66

Our Commitment to Responsible Gaming

At ag66, we believe that gambling should always be an enjoyable leisure activity — never a financial burden or a source of stress. Responsible gaming is not just a policy for us; it is a core part of how we operate our platform for players across Bangladesh, from Dhaka and Chittagong to Sylhet and Cox's Bazar.

ag66 is designed for adults only. Players must be 21 years of age or older to register and participate in any betting or casino activity on our platform. We actively promote tools and resources that help our players maintain healthy, controlled gaming habits. Whether you play cricket betting, slots, or live casino, setting personal boundaries is something we fully support and encourage.

Gambling can be entertaining and rewarding when approached responsibly. However, for a small number of people, it can develop into a problem that affects their personal finances, relationships, and overall quality of life. ag66 is fully committed to minimising these risks through education, player tools, and prompt support for anyone who needs it.

Deposit Limits — Stay in Control

One of the most practical tools ag66 offers is the ability to set personal deposit limits on your account. You can choose a daily, weekly, or monthly limit — once that threshold is reached, no further deposits will be accepted until the limit period resets. This is one of the most effective ways to ensure you never spend beyond what you are comfortable with.

Deposit limits through bKash, Nagad, Rocket, and other supported payment methods are managed in your account settings. If you wish to lower your limit, the change is applied immediately. If you wish to increase your limit, a 7-day cooling-off period applies to give you time to reconsider. Contact our support team at any time if you need help adjusting these settings.

Self-Exclusion — Taking a Full Break

If you feel that gambling is having a negative impact on your life, ag66's self-exclusion tool allows you to close or suspend your account for a defined period — or permanently. Once self-exclusion is activated, you will be unable to log in, place bets, or access your casino balance for the duration of the exclusion.

We take self-exclusion requests very seriously. Any promotional communications from ag66 will also be suspended immediately. If you need to request self-exclusion, please reach out to our support team via email and we will process your request without delay. We strongly encourage anyone who feels gambling is becoming unmanageable to take this step without hesitation.

Time-Out Feature — A Short Pause

Not every break needs to be permanent. ag66's time-out feature lets you temporarily suspend your account for a period of your choosing — from 24 hours up to 6 weeks. During this time, you cannot place bets or access the casino. This is ideal when you simply feel like stepping away for a while to recharge. At the end of the time-out period, your account is automatically reactivated, giving you full control over your return. You can request a time-out at any point by contacting our support team.

Recognising Problem Gambling

It is important to recognise the early warning signs of problem gambling so you or a loved one can seek help before things escalate. Below are some indicators that gambling may be becoming a problem.

• 1Spending more money on gambling than you can afford to lose, including borrowing to fund bets.
• 2Gambling to recover losses rather than for entertainment — commonly known as 'chasing losses'.
• 3Neglecting work, studies, family responsibilities, or personal health because of gambling.
• 4Feeling anxious, irritable, or restless when attempting to reduce or stop gambling.
• 5Lying to family or friends about how much time or money you spend on gambling.

Get Support — We Are Here to Help

If gambling has become a concern for you or someone you know, please do not hesitate to contact our support team. We have dedicated responsible gaming specialists available to listen, advise, and assist with any of the tools described on this page — including activating deposit limits, initiating a time-out, or processing a self-exclusion request. All inquiries are handled with complete confidentiality. You can also reach us via the email address below.

Frequently Asked Questions

• What is the minimum age to play on ag66?

  You must be 21 years of age or older to register and play on ag66. We strictly enforce this policy and may request age verification documents at any time to protect underage players.

• How do I set a deposit limit on my ag66 account?

  Log in to your account and navigate to the Responsible Gaming section in your account settings. From there you can set daily, weekly, or monthly deposit limits. Reductions take effect immediately; increases are subject to a 7-day review period. You can also contact our support team to assist you.

• How can I request a self-exclusion from ag66?

  Contact our support team at [email protected] and request a self-exclusion. Our team will process your request promptly and suspend your account. During the exclusion period, you will not be able to log in or place bets, and all marketing communications will be stopped.

• What is the time-out feature and how does it work?

  The time-out feature lets you temporarily pause your ag66 account for a period ranging from 24 hours to 6 weeks. During this time, you cannot log in or place any bets. Once the period ends, your account is automatically reactivated. You can request a time-out by contacting our support team at any time.